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How We Are Responding to COVID-19

The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.

Contactless Delivery

For the time being, we have instructed our florists, team members and delivery persons to utilise contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules and wearing masks, as they communicate with the recipient.

Temporary Substitution Policy

Due to flower supply challenges, it may be necessary for our florists to substitute some of the flowers in your order using a mix of their freshest in-store blooms. We know that currently our florists are having difficulty sourcing roses and natives along with other flowers varieties and the quality may not be what is normally expected. As such, we have temporarily limited our range flower choices to accommodate for the shortages our florists are facing. However, all our floral partners will do their best to try and create something as close as possible to what you ordered..